Wednesday, August 28, 2024

Should You Reprocess Your Mortgage Loan File Before Submitting It to a Regulator for Review?

When it comes to regulatory reviews, presenting a meticulously organized and thoroughly vetted mortgage loan file is crucial. You might wonder if reprocessing your loan file before submission is worthwhile. The short answer is yes, especially if you are not already post-closing and organizing loans when they close. In this case, reprocessing your mortgage loan file could be the difference between a smooth review and a costly, time-consuming ordeal.

Why Reprocess? It’s All About Precision

Loan files are complex, containing numerous documents, verifications, and disclosures that must be accurate and complete. Even with the best intentions and processes, items can be missed. The reality is that we often discover missing or incorrect items when we take the time to reprocess files. These oversights might seem minor but can lead to significant issues during a regulatory review.

By reprocessing your loan file, you ensure that every document is where it should be, every calculation is correct, and every compliance box is checked. The attached FORM 1-4 QC PROC Closed File Pre-Audit Compliance Checklist is an excellent example of a comprehensive tool to guide this reprocessing. This checklist covers everything from verifying borrower information to ensuring all regulatory disclosures are accounted for. You might use the state required version of the file, such as that provided by North Carolina or Texas, for your review (even though the FORM 1-4 does contain all these items.)

The Benefits of Reprocessing

  1. Reducing Findings and Penalties: Regulators are thorough, and they will catch mistakes. By reprocessing your file, you can correct errors before they become findings in an audit. This proactive step can save you from fines, penalties, or even more severe regulatory actions.

  2. Cost Savings: When a file is well-organized and accurate, it takes less time for the examiner to review it. This not only makes the review process faster but can also reduce the overall cost of the examination. A clean file means fewer questions, less back-and-forth, and ultimately, less time spent by the examiner—time that you won’t be billed for.

  3. Building Confidence: Presenting a thoroughly reprocessed file with a detailed checklist like the Post-Closing Audit Preparation/Regulatory Compliance Checklist gives the examiner confidence in your compliance processes. While it’s unlikely that an examiner will completely forego reviewing your files based on this alone, a well-organized submission can lead to a more favorable outcome, potentially reducing the depth of the review.

  4. Streamlined Communication: A file that has been reprocessed is easier to navigate, not just for the examiner, but for anyone in your organization who might need to answer questions or provide additional documentation. Having a checklist attached that shows exactly what has been reviewed and included in the file simplifies communication and ensures everyone is on the same page.

What Happens If You Don’t Reprocess?

If you decide to submit your file without reprocessing, you’re taking a risk. Missing or incorrect items can lead to findings that will need to be corrected under the pressure of a regulatory deadline. This can be more stressful and costly than simply reprocessing the file upfront. Moreover, repeated findings can damage your company’s reputation with regulators and may lead to increased scrutiny in the future.

A Checklist to Guide Your Reprocessing

Consider using a tool like the FORM 1-4 QC PROC Closed File Pre-Audit Compliance Checklist as part of your reprocessing efforts. This checklist is comprehensive, covering all the necessary components of a loan file, including:

  • Borrower and Loan Information: Ensuring all borrower details, loan amounts, and terms are correctly documented.
  • Fee/Cost Reconciliation: Verifying that all fees are correctly calculated and documented, with copies of relevant checks and invoices attached.
  • Record Retention: Confirming that all required documents are included and appropriately filed, from the initial loan application to the final promissory note.
  • Post-Closing Audit: Preparing for a regulatory review by double-checking that all compliance requirements are met and that the file is ready for submission.






Conclusion

In conclusion, reprocessing your mortgage loan file before submitting it to a regulator for review is not just advisable—it’s essential. By taking the time to review and organize your file, using a comprehensive checklist, you can significantly reduce the likelihood of costly errors, streamline the review process, and potentially save your company both time and money. So, next time you’re preparing a file for submission, take that extra step to reprocess—it’s well worth the effort.


Thursday, August 8, 2024

What items MUST a Broker retain independently in each loan file

Don't let your wholesaler tell you they've got everything you need. They don't. Important lessons in regulatory audits and examinations. 

"If you only do ONE THING - post close your loan files."

Brokers - ALWAYS Retain All Loan Documents

I cannot overstate the importance of meticulous record-keeping. Regulatory requirements and best practices require brokers to maintain comprehensive records of all loan transactions, including disclosure events and closing documents. 

I hear people saying, "I don't see anything in the regulations that says I have to keep certain documents..." but your regulator will require copies of all documents on all the loans you handle. In this article, we provide an explanation of what documents regulators hold brokers accountable for. 

I also hear people saying "My wholesaler will give me copies of everything if I ask for it. So I don't need to post-close my loan files..." While the wholesaler will retain copies, and may also provide a copy of a file a long time after loan closing, we see a lot of inconsistency in the condition of those document stacks from the lender. They can look like a jumble, which will require you to reprocess the file. Furthermore, what happens if the lender shuts down, gets merged or otherwise doesn't have the ability to provide what you need? 

Record Retention Requirements

As a broker, your record retention involves both the disclosures you issue and those provided by the lender. While federal and state regulations may not explicitly mandate the retention of all documents from the lender, best practices and regulatory expectations strongly advise maintaining a complete set of records. 

Also, your loans progress in stages and may not complete or get submitted to the lender. Our system suggests what you must retain at various stages of the process. 

We provide a checklist of this here:

Checklist of required items




Key Practices and Checklists

  1. Retain All Broker-Issued Disclosures:

    • Initial Loan Application Form (1003): Ensure that the signed initial application is on file.
    • Loan Estimate and Required Providers Disclosure: These should be issued within three days of application.
    • Notice of Intent to Proceed: Must be signed by all borrowers.
    • Changed Circumstances Re-issued: Include any tolerance adjustments.
    • E-SIGN Acceptance/Agreement and Delivery Transcript: Keep records of acceptance and delivery audit trails.
    • Signed Initial and Final Broker Fee Agreement: Must match the closing disclosure or settlement statement.
  2. Obtain and Retain Lender-Issued Documents:

    • Final Loan Application (1003) and Transmittal Summary (1008): Essential for compliance.
    • Executed Closing Disclosure (CD): Include all attachments.
    • Final Mortgage Loan Lock-in/Financing Agreement: Required at least five days prior to closing.
    • Appraisal and Related Notices: Keep copies of the appraisal order, the appraisal itself, and the right to appraisal notice.
    • Final Sales Contract and Earnest Money Deposit: Ensure these are part of your records.
    • Loan Commitment/Approval Notification: Document the lender's commitment to the loan.
  3. Comprehensive Documentation:

    • Fee/Cost Reconciliation: Maintain copies of all application fees, appraisal fees, credit report fees, and other relevant costs.
    • Affiliated Business Arrangement Disclosure: If applicable, retain this disclosure.
    • Compliance Disclosures: Include ARM disclosures, CHARM Booklet Notice, Anti-Steering Notice, ECOA Rights, Fair Credit Reporting Act Notice, and others.
    • State-Specific Disclosures: Ensure all state-required disclosures are documented and retained.

Why Complete Record Retention Matters

State regulators, such as those in Washington and Texas, expect brokers to maintain records similar to those required from lenders. During examinations, brokers are often asked to produce detailed records of all disclosure events, closing documents, and other pertinent paperwork.

Texas, North Carolina, and Maryland Loan File Checklists

Adhering to the checklists from different states can help ensure comprehensive compliance:

Updated Practices and Client Advice

In light of experiences and state examinations, brokers should update their practices to require copies of all signed disclosures and final closing packages from the lender. This proactive approach not only ensures compliance but also protects brokers in the event of an audit. You do not want to have to stop producing and getting new business to have to reprocess loan files to submit to a regulator. 

Advice for Broker Clients: Always obtain a complete disclosure package from the lender, and ensure you send out the required broker disclosures independently. This comprehensive approach to record retention is crucial for compliance and to avoid citations for missing lender documents. If the lender does not cooperate, document your efforts to obtain the necessary records.

Wednesday, April 17, 2024

Unethical or Illegal? Dual Agency/Dual Capacity, Double Compensation in Loan Origination

Updated 4/17/2024

It seems obvious, but the fact that an originator might represent someone else's interests in a transaction creates an inherent conflict of interest. The real estate agent works for the seller, and the loan officer owes his fiduciary responsibility to the borrower. Conflict occurs when the loan originator can receive compensation elsewhere in a transaction besides the mortgage, such as:

  • real estate commission
  • insurance sale
  • title/closing/escrow transaction
  • appraisal/valuation
  • financial services
  • accounting
The question at issue: whether it's merely unethical to "double-dip" or illegal and prohibited? The answer lies in the location of the property. If your state prohibits dual agency or has rules against dual compensation, then it's illegal. 

Since acting as a real estate agent (where you represent the seller) and a loan officer (where you represent the buyer) is a conflict, you should not allow both. However, it may be acceptable for you to have a business where you actively sell real estate as a licensed real estate agent and separately originate loans as a licensed mortgage loan originator. There is no conflict if you recuse yourself from participating in the transaction. 

Loan Originator Compensation Rules


In a conundrum for "true" buyer brokerage (where the buyer pays the agent's commission), dual agency cannot exist due to the requirement that the borrower cannot pay the loan originator anything outside of the commission on the loan. If you recuses yourself from the fee, it appears this would be acceptable. 

Is it acceptable to Have a Real Estate License?


Mortgage originators with a real estate license sometimes find it easier to generate business because their experience in real estate adds professional credibility to real estate agent referral sources. However, this does not mean the mortgage company or bank finds this acceptable. The POTENTIAL for conflict creates enough possible risk to lead the mortgage company to create a hiring policy that prohibits this arrangement unless the license is affirmatively inactive. 

This stems from the fact many secondary market contracts and loan purchase eligibility warranties often cite the requirement for no conflict of interest in the loans sold or purchased. The mere existence of a conflict can require a lender to repurchase a loan, regardless of whether there was a negative outcome. 

FHA Allows it - USDA Does NOT


Recently FHA Clarified that it WOULD allow non-credit (not underwriters, valuations, quality control, etc.) related parties to act as both agent and loan originator. However, on 3/31/23, USDA clarified this was a conflict of interest and specifically DISALLOWED this. 

Dual agency in Real Estate Transactions Prohibited


Eight states have made dual agency in real estate illegal: Alaska, Colorado (although dual capacity for LO is allowed), Florida, Kansas (allowed for broker), Maryland (Prohibited from receiving finder's fee -aka broker fee), Texas (Dual Capacity For LO allowed), Wyoming, and Vermont. This is one indicator that, regardless of role, a loan originator who is also a real estate agent could run afoul of this. Some states allow what is known as "Dual Capacity."

Real Estate Rules Where Undisclosed Dual Capacity is a Violation


Massachusetts Massachusetts also does not allow acting as a real estate attorney and a broker on the same transaction. 

States that may specifically disallow Dual Capacity

Alaska
Colorado
Florida
Kansas
Maryland - No "double dipping"
Texas

States that do not specifically disallow Real Estate Agents and Originators to Receive Commissions on Both Transactions - known as "Dual Capacity."


Arizona (Mortgage Broker License)
Colorado - With Proper Disclosure
Kansas - If properly disclosed
North Carolina (maybe)
Texas - With proper disclosure

We will add to this list or you can send your citations as we collect more information.

Affiliated Business Arrangement Disclosure

At a minimum, the relationship must be disclosed using the Affiliated Business Arrangement Disclosure (AfBA). Further, there should be a prominent disclosure that the customer receives services and pays fees to the same individuals for multiple services. 

Unless it's Specifically Codified - Best Practices Dictate "Don't Do It."


Sources

“Required Disclosures by State - American Mortgage Network.” American Mortgage Network - Funding The American Dream, 22 Nov. 2022, https://www.amnetmtg.com/required-disclosures-by-state.